b'WATER THE HAPPINESS = REALITY GREEN SPOT - EXPECTATIONSThe grass isnt always greenerThere are two kinds of people on the other side. Retention isin this world: People who dont key. Nurture the relationshipsexceed expectations and people you have; you never knowwho work at The Enterprise. Its what will result from thatin our DNA to establish clear loyalty in the future. expectations and exceed them every time.LANGUAGEFOLLOW UP &MATTERS FOLLOW THROUGHYour kindergarten teacher had itWere obsessed with feedback, right. Those two magic phrases -and that includes soliciting ways to Please and Thank you - workimprove. You dont know how well wonders. Use them often - bothyou are doing unless you ask. Give in written correspondence andall your clients (internal or external) in conversation - and mean it.the opportunity to tell you how you Remember that theres always aare doing, and also provide you with better way to frame a conversationways to raise the bar.if you pick the right words.9'