b'WE PRACTICEI.D.S. - IDENTIFY. DISCUSS. SOLVE.The smaller the problem, the easier it is to identify and quickly resolve it. Little problems that are ignored become big problems. Our job is to address small issues immediately and with urgency before they escalate! Keeping a handle on small problems decreases the likelihood of catastrophic problems in the long run and increases our clients faith in our abilities. Be sure to keep a handle on even the smallest problems.77'