b'WHEN ISSUES ARISE WITH CLIENTS, TALK IT OUT.When issues arise with clients or team members, it is usually best to communicate verbally via phone or in person. We sometimes think it is easier and more efficient to use e-mail rather than having a conversation or dealing face to face. Unfortunately, original intent and meaning often gets lost in e-mails. If the recipient misunderstands the senders intent, an unclear situation can get stickier.SHAUN Q.85'