b'PRINCIPLES OF SERVICEAcross The Enterprise, we are obsessed with our clients and providing a unique and exceptional customer experience. As such, weve built a roadmap that provides this level of service across all touchpoints, through our actions, our words, and our processes. The Principles of Service are 10 quick and easy phrases that are applicable both personally and professionally; each provides guidance on how to approach life through a more focused, 0 S O K R O O I T C U D 2 T N I | O B M I R 21 N AY service-oriented lens.ONE SHOT AT A PRESENTATIONBE AN ACTIVE FIRST IMPRESSION MATTERS LISTENERTypically we size up newA sharp outfit, a clean deskGood listeners pay attention people in the first 30 seconds.or job trailer, use of properto words. Active listeners try This is your shot to make it ortone, eye contact, and ato identify the speakers tone break it. Make eye contact,cheerful smile are all part ofof voice, body language, and offer a warm handshake, bepresenting yourself in themost importantly, emotions, courteous, polite, engaging,best light possible. in order to figure out what is and show that you care! really being said.BE HUMBLE HAVE A SENSEHAVE THEOF URGENCY PERSONAL TOUCHNothing dissolves trust quicker than someone who pointsAlthough not everything is anYoure not a robot.sofingers. When something goesemergency, the people you workdont act like one! Make work wrong, own up, apologize, andwith should feel like their needspersonal. People like to work suggest ways you can make itare your #1priority. Make surewith people they trust, right. The people we work withthey know your commitment byand people trust the may not always be right, butresponding quickly and people they like.they must always be heard! providing quality work.8'