b'TABLE OF CONTENTSSection 1: Introduction . 4Section 2: Proven Process . 12Section 3: Make the Perfect Pass 20Section 4: Always Do the Right Thing . 26Section 5: Dig Deep . 30Section 6: If They Like the Cook, They Will Like the Food 34Section 7: Everyone is a Client . 40Section 8: Do What You Can, When You Can . 46Section 9: Its the Little Things . 52Section 10: All We Have is Our Reputation 56Section 11: Yes, and 60Section 12: No Done Buts . 64Section 13: The Last 1% is All the Client Remembers . 68Section 14: Big Problems were once Little Problems 72Section 15: Dont Hide Behind E-Mail 78Section 16: Deliver Solutions, Not Problems . 84Section 17: The Circle of Life . 88Section 18: Its in the Details . 943'