b'DELIVER SOLUTIONS, NOT PROBLEMSS T B I , I O 21 S N M E T O R O O E 0 R D L N K R M LU B AY P V E L O S O S I | 2In early September, an elderly couple located in Rochester Hills, MI experienced a flood in their home damaging all the hardwood floors throughout their kitchen and diningroom. Zolman Restoration quickly sent Lead Personal Property Technician DeScan McDuffie and her team to the clients home to assess the damage. The client explained that she didnt think her husband would be able to box up their belongings and find a storage facility. With a deep care for her clients, DeScan recognized the labor and thorough planning would be difficult for the elderly couple and quickly offered a solution to their problem.Knowing there was ample content storage space at Zolman Restorations headquarters, DeScan offered to box up the clients belongings and safely store them at the Zolman office throughout the reconstruction process. The clients were elated, thanking DeScan for her generous solution. In just one day, the Z Team packed 150 boxes full of the homeowners items and secured them at the office.The client was also incredibly impressed by the way the team inventoried their items. The Z Teams thorough technique includes taking photos of every item, scanning them into categorized boxes, and attaching cards to each box indicating the contents within. Any overwhelmed feelings the homeowners had about the damage disappeared as soon as they realized how organized and caring the Z Team was with their belongings.After the floors were re-installed, DeScan and her team returned to the clients home to return every item back to its original place. The homeowner was thrilled with the transformation and organization. When a client is in need, we work to deliver solutions, not additional problems. Damage to a home can be devastating. Its our job to alleviate stress and take care of their home and belongings the right way, says DeScan. In the end, the client was impressed by both the transformation of their home and the organization of the Z Team.88'